Frequently Asked Questions B2B

Welcome to our comprehensive FAQ page, your go-to resource for answers to all your inquiries about our wide range of cutting-edge products at Cocoon Lasers LTD.

Purchasing & Orders

Our pricing is tailored based on your specific requirements, including machine type, customization options, and order volume. For detailed pricing information, please contact our sales department for a personalized quote.

Yes, we offer volume-based discounts for bulk orders. Please reach out to our sales team to discuss pricing options based on your order size.

We accept a variety of payment methods, including wire transfers, credit cards, and approved lines of credit for established customers. For larger orders, flexible financing options are also available.

Shipping & Delivery

Lead times vary depending on the product and order size. Standard products are typically shipped within 3-6 weeks, while customized solutions may take longer. We provide delivery estimates upon order confirmation.

Yes, we offer international shipping. We partner with reliable global logistics providers to ensure that our products reach you safely and on time. Shipping costs and times will depend on your location and the size of the order.

Once your order is processed and shipped, we will provide you with tracking details. You can also check the status of your shipment via our customer portal or by contacting our support team.

Support & Services

Yes, we offer comprehensive after-sales support, including installation, training, and technical assistance. Our technical team is available to provide remote or on-site service if needed.

All our laser systems come with a standard 1-year warranty, which covers parts and labor. Extended warranties and maintenance contracts are available upon request.

For any technical issues, you can reach out to our support team via email, phone, or our customer portal. We also provide a troubleshooting guide and technical resources online for quick solutions.

Customization & Special Requests

Yes, our systems are highly customizable. Whether you need a machine to handle specific materials, a unique configuration, or special safety features, we can tailor our products to fit your precise specifications.

Yes, we provide OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Please contact our business development team to discuss how we can develop a solution under your brand or tailored for your needs.

Partnership & Collaboration

Yes, we are always looking for strategic partners to expand our global reach. If you’re interested in becoming a distributor, please contact our partnership department to discuss potential collaboration opportunities.

We are open to collaborating on R&D projects with businesses and research institutions. If you have a specific project in mind, please contact us with details, and our R&D team will be happy to explore the possibilities.

Compliance & Certifications

Yes, all our products comply with international safety and quality standards, including CE, ISO, and FDA certifications, depending on the region and industry requirements.

Safety is a top priority at Cocoon Lasers LTD. Our laser systems are designed with advanced safety features and comply with international safety regulations. We also offer operator training to ensure safe usage of our equipment.

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